FAQ

Orders & Shipping

Q1: How do I know my order is confirmed?
Once your order is successfully placed, you will receive an immediate confirmation message via SMS / WhatsApp and email with your complete order details.
Q2: How long will it take to deliver my product?
Orders are processed within 1 to 2 business days. Delivery across major Indian cities takes 4 to 7 business days. Bulk wellness items (like thermal heating mats and beds) are handled by heavy-cargo couriers and typically take 5 to 9 business days.
Q3: How can I track my shipment?
As soon as your shipment is dispatched, we send you a direct tracking link via WhatsApp / SMS so you can monitor real-time delivery status.
Q4: Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on selected products and serviceable pin codes across India. Pre-paid options (UPI, Net Banking, Cards) are also available at checkout.

Products & Usage

Q5: Are the thermal wellness mats safe to use at home?
Yes, our thermal heating mats and massage beds are built with automatic temperature controllers, overheat protection, and genuine mineral stones (Jade / Tourmaline) safe for daily home wellness therapy. Always follow the included user manual for recommended temperature settings.
Q6: What materials are used in your artificial jewelry?
Our artificial jewelry collection is crafted using high-grade brass, copper, and skin-friendly alloy metals with premium micro-gold or silver plating, designed to resist rapid tarnishing with proper care.
Q7: Do electrical and lighting items come with a warranty?
Yes, our lighting and electrical equipment come with standard manufacturer warranty against internal technical defects. Details are mentioned on the individual product box and description.
Q8: What if I receive a damaged or broken product?
We recommend recording a quick unboxing video while opening the package. If the item is damaged or defective, share the video or photos with our support team within 48 hours of delivery, and we will issue a free replacement.

Returns, Replacements & Payments

Q9: What if I receive a damaged or broken product?

We recommend recording a quick unboxing video while opening the package. If the item is damaged or defective, share the video or photos with our support team within 48 hours of delivery, and we will issue a free replacement.

Q10: How can I return a product?
Eligible items can be returned within 7 days of delivery, provided the item is unused, in its original box packaging, and includes all accessories/manuals.
Q11: When will I get my refund?
Once the returned package reaches our facility and clears quality inspection, the refund is initiated within 5 to 7 business days back to your original payment method (or bank account for COD orders).

Customer Support

Q12: How can I contact Curewell Impex customer care?
Phone / WhatsApp: +91 7988373937
Office Address: 106 Gandhi Market, Ambala Cantt, Haryana – 133001
Support Timing: Monday to Saturday, 10:00 AM – 7:00 PM